Refund Policy

This Refund Policy applies to purchases of 4Dental Lab software made through https://4dental-lab.com. Payments are processed by Paddle as Merchant of Record.

1. How to request a refund

Email us at hello@4dental-lab.com with:

• The email used at checkout
• Order / transaction ID (from your Paddle receipt if available)
• A short reason for the request

You may also contact Paddle through the links on your payment receipt for buyer support related to the charge.

2. Digital software — cooling-off

4Dental Lab is supplied as digital software (download / license). By completing checkout and receiving a license or download access, you request immediate performance of the digital content. Where consumer cooling-off rights apply, you acknowledge that you may lose the right to withdraw once the license has been delivered or the download has begun, to the extent permitted by law.

3. Our voluntary refund window

Without limiting mandatory consumer rights, we offer the following goodwill policy for standard self-serve purchases:

• 14 days from the purchase date for a full refund if the Software does not work as reasonably described and we cannot resolve the issue with support.
• Refund requests after 14 days are considered case-by-case (for example prolonged outage on our side or duplicate charges).

4. Subscriptions and renewals

If you purchase a recurring subscription, you can cancel future renewals according to the options available in Paddle’s customer billing tools or by contacting us / Paddle. Canceling stops future charges; it does not automatically refund periods already paid unless required by law or approved under this policy.

Free trials (if offered): if you cancel before the trial ends, you should not be charged. After a paid period begins, refunds follow this policy.

5. When we may decline a refund

• The request is outside the window and no mandatory right applies
• License abuse, sharing, or fraud is suspected
• The product was used extensively without a genuine defect report
• Chargebacks opened in parallel without contacting support first (we still review fairly)

6. How refunds are paid

Approved refunds are processed by Paddle back to the original payment method. Timing depends on your bank or card issuer (often several business days).

After a refund is approved, your license may be revoked and you should stop using the Software.

7. Mandatory rights

Nothing in this policy limits any non-waivable rights you have under applicable consumer law in your country of residence.

8. Contact

4Dental Lab · hello@4dental-lab.com

See also our Terms of Service and Privacy Notice.